1) What does the price include?
The Prices showed on our system is in USD (United State Dollar), INCLUDED Tax and Service Charge but EXCLUDED Bank Fee. Please check carefully the inclusion and exclusion of services before booking. Included and excluded services will also be listed in our confirmation email.
Important note:
- Price is in United State Dollar
- USD. - Price is based on Double Occupancy accommodations.
- Price does NOT include surcharges for Bank Fee and other surcharges if any.
2) How can I settle payment to Happy Go Travel?
You can pay us by:
- Credit card (3.5% bank fee - pay online via Onepay system, or Letter of Authorization & POS): we will send you a payment link to pay through One pay, or you can pay through POS when we meet directly in Hanoi.
- Cash (no bank fee): to avoid bank fee, you can pay us by cash (VND, USD, AUD, EUR - exchanged by local rate) at our Hanoi office or at your hotel in Hanoi.
Notice: Payment by Cash is only applied for trips that start from Hanoi with an amount > 500USD. For the amount less than 500USD, please let us know your request, we will consider with each case.
- Bank Transfer (all sides of bank fee paid by you): for the large amount of money (> 2000USD ), you can pay us through bank transfer to reduce the bank fee. For our bank account details, please see: About Happy Go Travel Vietnam
Notice: Please fill exactly Account Number, Account Name & Swift code - It's very important for smoothly receiving your money.
3) When will my reservation be confirmed?
After accepting to book the services, you need to pay the deposit for the services. Once received your deposit, we will reserve the services for you. If all of the services are reserved successfully, we will send you a confirmation email including a deposit invoice and other useful information. If the services are fully booked and therefore, unavailable, we will inform you and suggest other options. In case you have no longer want to book those services, we will refund all the deposit amount. When you receive confirmation email, it means your reservation is confirmed. Notice: Your booking will NOT be confirmed until we send you a confirmation email.
4) When do I have to pay the remaining balance?
- The full payment will be made before your departure date. Exact deadline, which will be confirmed by our travel consultant, depends on each service you booked.
- The remaining balance will be paid directly to Happy Go Travel Vietnam. In some cases, you can pay Cruise or Hotel.
- The remaining balance could be paid in Cash (VND, USD) or Credit Card (Visa, Master...).
Please view detail at: How can I make the payment
5) How to make a cancellation? And will I be charged when cancelling my booking?
If you want to cancel a booking, please send a cancellation request by email or sending a fax to us. We do not accept a cancellation by phone. Please read carefully the cancellation policy of each program in the Check Rates tab. We also note clearly about the timing of cancellation and how much will be charged for the cancellation. Notice: we ONLY accept cancellation in writing by email or fax, NOT by phone.
